Terms & Conditions

1. Preamble


1.1 We, AISYS, SIA (hereinafter: AISYS), offer you needlework and craft templates and other content to download in digital form (hereinafter: templates), which you may download as a registered user. These General Terms and Conditions (hereafter: terms and conditions) apply to all your orders with us. They regulate the legal relationship between you and us.


1.2 Our offer is exclusively aimed at private individuals of adult age.


1.3 For the sake of better readability, we use the male form in these terms and conditions without any inference of value to be perceived herein. In particular, users and authors are to be understood as those of both male and female gender.


2. Registration


2.1 In order to download digital templates, you must register as a user and we must agree to the registration.


2.2 You must have unlimited legal capacity to register and use our offer.


2.3 Multiple registrations of one person are only permitted with our specific approval.


2.4 Registration is free.


2.5 For registration, information about your person, together with an email address and a password to be determined by you, as well as your consent to these terms and conditions and our privacy policy, are required. After successful submission and confirmation of the terms and conditions and privacy policy, the registration is completed by clicking on "Register for free".


2.6 Your data to be provided in the registration process is complete and truthful and always up to date.


2.7 The password you choose must be secure, for example, through the use of additional special characters.


2.8 By entering your personal data and clicking on the button "Register for free" you give your consent to the validity of these terms and conditions and our privacy policy.


2.9 The request will be sent to us. You will then be sent a confirmation to your registered email address during the registration process. In this confirmation email you will find a link to confirm your email address. Only upon the confirmation of your email address is your registration considered complete and a contract is established between you and us for the use of the offers on www.crotsy.com .


2.10 Upon completed registration you will gain access to your user account.


2.11 You can always inform us that you would like to close your user account with us. We will close your account as soon as all open business transactions are settled. If there are any remaining funds left on your credit account, please use these first, as they cannot be paid out. The details can be found below under point 8.

3. Your obligations


3.1 You are obliged to keep your access data confidential, not to pass it on to third parties, store it in a manner so that it is not accessible to third parties.


3.2 You are liable for all activities that are carried out using your account, insofar as you may be held responsible for them, for example, because you did not keep your access data secret.


3.3 If you discover that your account is being misappropriated by third parties, you are obliged to inform us immediately.


3.4 You are responsible for the storage and backup of downloads on your devices. The provision of downloads by us does not represent any permanent backup.


4. Conclusion


4.1 By clicking the button "Buy", a contract is concluded between you and us. The confirmation email sent by us after completing the order process is not a prerequisite for the conclusion of the contract.


5. Technical requirements


5.1 Please make sure that on your side the technical and actual conditions for the successful download of the templates are in place. Similarly, it is up to you to have suitable software available that will allow you to properly open, manage, save (and, especially, back up) and print files and content.


6. Customer support


6.1 We provide customer support for technical problems with the templates. For this we provide you with a help page and a contact form. You can also contact us via the email address [email protected] This does not constitute a legal entitlement to customer support.


6.2 For questions related to the reworking of the templates, please contact the respective author.


7. Prices/payment conditions


7.1 We offer you some of the templates free of charge, some for a fee. The prices result from the respective product details. All prices quoted include the respectively valid value-added tax, if applicable.


7.2 Since we offer our products exclusively to private buyers, we are neither obliged to invoice nor issue invoices.


8. Payment methods


We accept the following payment methods:


8.1 Billing via credit account with 5% price saving

We offer the possibility of offsetting your credit account with the advantage of a price reduction of 5% on the amount to be paid. In this case, on one of the other methods of payment offered, you pay a prepayment amount, which is credited to your credit balance as a credit. You can only initiate a billing process if there are already sufficient funds available. The deposit process itself is not a payment method for your purchases.


The deposited prepayment amount can only be charged via our website via the payment method provided by purchase. If the value of the credit balance is insufficient to cover your desired order, it must be paid into your prepaid credit account prior to purchase.

The credit account can not be used in combination with other payment methods.

The existing balance is not transferable to other persons or other accounts of the same person. Further details are described above under Point 8 of these terms and conditions.



8.2 Payment via PayPal credit

After submitting the order, you will be redirected to PayPal. The purchase is made there by clicking on the button "Pay with Paypal".

Note: To make the payment via PayPal, you need a PayPal account. Registration: www.paypal.com

PayPal - Customer Service: Mon-Fri: 08.30 a.m. - 7.00 p.m., Tel: 0800 723 4570

Only $ (usd) is accepted as currency.


8.3 Credit card via PayPal

After ordering in our shop, you choose PayPal as the payment method, even if you do not have a PayPal account. At the point where you would log in to an existing PayPal account, click on the "Do not have a PayPal account?" Button. Please then enter your data without registration and only once for this purchase, and choose "Payment by credit card".


8.4 Direct debit via PayPal

After ordering in our shop choose PayPal as a payment method, even if you do not have a PayPal account. At the point where you would log in to an existing PayPal account, click the "Do not have a PayPal account?" button. Please then enter your data without registration and only once for this purchase, and choose "Payment by direct debit".



9. Cancellation policy for downloads


9.1 Right of withdrawal


You have the right to withdraw from the contract within fourteen days without providing reasons. The revocation period is fourteen days from the date of the contract's conclusion. To exercise your right of revocation, you must contact us ( email: [email protected]) by means of a clear statement (e.g. a letter sent by post or email) about your decision to cancel the contract. You can use the attached sample withdrawal form, which is, however, not required. To maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.


9.2 Consequences of the withdrawal


If you withdraw from the contract, we must repay you all payments that we have received from you without delay and at the latest within fourteen days from the date on which the notification of your withdrawal from the contract has reached us. We will transfer this repayment to your bank account or - at your express wish - back to your PayPal account. In no case will you be charged for this repayment.


10. Provision of the download


10.1 The sending of a link for download to the email address specified by you and the provision of a download to your account takes place upon payment:


via credit account,

via PayPal-credit and credit card via Paypal,

within 1 day after payment.


11.2 By bank transfer and by PayPal with direct debit, the transmission of a link to the download to the specified email address and the provision of the download on your account takes place within 7 days after payment.


10.3 If the last day of the seven-day period falls on a Saturday, Sunday or a general public holiday recognized at the place of delivery, the next working day shall replace such a day.


11.4 The provision of the download does not represent a permanent backup of your purchases. Please save the purchased templates on your own device.


11. Copyright, right of use


11.1 You may only use the templates acquired through us for your own non-commercial purposes and you are not entitled to make them available to third parties on the internet or in any other way, even in excerpts.


11.2 However, you have the option of contacting the respective author directly in order to be able to transfer further rights of use directly from him in individual cases. If you have to pay fees, you would have to pay them directly to the respective author, who would be responsible for invoicing in this context.


12. Warranty, liability


12.1 We take the utmost care in selecting the authors who independently upload the templates together with the product description and product images. Nevertheless, we can not guarantee that the templates, product descriptions and product images are suitable and correct for your specific needs. You choose the templates at your own responsibility and use them independently. In particular, you must pay attention to whether the product made by you with the templates is suitable for infants under the age of 3 years and whether the materials you have used for it may be harmful to any person's health (e.g. allergies). Our liability for the incorrect use of the templates is excluded.


12.2 Claims by you for damages are excluded. Exceptions to this are claims for damages from you for injury to life, limb, or health or due to the violation of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents. Significant contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.




12.3 In the event of a breach of essential contractual obligations, we shall only be liable for the contractually typical, foreseeable damage, if this was simply caused by negligence, unless it concerns claims for damages by you for an injury to life, limb or health.


12.4 The limitations of paragraphs 2 and 3 also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them.


12.5 The limitations of liability arising from paragraphs 2 and 3 shall not apply if we have fraudulently concealed the defect or have assumed a guarantee for the quality of the goods. The same applies if you have concluded an agreement with us about the nature of the item. The provisions of the Product Liability Act remain unaffected.


13. Netiquette


13.1 When using crotsy.com you must stick to the good customs and the general good netiquette of the internet.


13.2 Your interaction with other users and authors must always be impeccable. Insults, improper statements, public denunciation and the like are to be omitted.


13.3 Your reviews of the downloaded templates are to be only truthful and factual, they must not contain any abusive criticism. Only the downloaded templates that have already been reworked are to be evaluated. An inappropriate use of the rating system is expressly prohibited.


13.4 You may not publish any third-party content in public areas such as in the forum or the comment feature. Third-party content includes, for example, pictures and excerpts from templates where you have no distribution rights. Even links that lead to pages outside crotsy.com are not allowed.


14. Measures for failures


14.1 If we have concrete evidence of misconduct, we reserve the right to take action. Until the facts are fully elucidated, we can, among other things:


caution and demand the misconduct to be stopped immediately,

modify or delete content, ratings, comments or posts,

temporarily restrict or suspend accounts or terminate without notice.

We reserve the right to appropriate and suitable measures. Statutory claims on our part due to misconduct remain unaffected by these measures.



14.2 As soon as we become aware of a misconduct or a suspicion is made to us, we will inform the affected user about this. This user will receive a reasonable period to respond.